At Tiluvalike, we strive to provide the best learning experience possible. We understand that circumstances may change, and you may need to cancel your enrollment or request a refund. Please read our Cancellation and Refund Policy carefully to understand your options.
1. Cancellation Policy
1.1 Course Enrollment Cancellation
- You can cancel your enrollment within 8 to 10 working days of purchase for a full refund, provided you have not accessed more than 10% of the course content.
- For cancellations beyond this period or after significant course usage, refunds will not be processed.
1.2 Subscription Plans
- You can cancel your subscription at any time. However, no refunds will be issued for the remaining period of a subscription after cancellation.
- Access to the content will remain active until the end of the billing cycle.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds are processed under the following conditions:
- The cancellation request is made within the specified refund period.
- The user has not accessed a significant portion of the course content or downloadable materials.
- Refunds are not applicable for promotional or discounted courses unless specified otherwise.
2.2 Non-Refundable Scenarios
- Refund requests made after the refund period.
- Partial completion of courses where access has been granted.
- No-show for live sessions or workshops without prior cancellation notice.
3. Refund Process
- To request a refund, please contact us at support@tiluvalike.com with your enrollment details and reason for cancellation.
- Refunds will be processed within 8-10 business days to the original payment method.
4. Special Cases
We understand that unforeseen circumstances can occur. In such cases (e.g., medical emergencies), we may review refund requests on a case-by-case basis. Supporting documentation may be required.
5. Contact Us
For cancellation or refund requests, please reach out to us:
📧 Email: support@tiluvalike.com